YOUR ONLINE ORDERS
All online orders are consildated and dispatched from our Distribution Centre based in Manukau City, Auckland.
PICKING, PACKING AND SHIPPING
All product that is In-Stock, will be picked from an Auckland Manna store – sent to our Manukau distribution warehouse, packed and shipped to you within the time frames given above. All products are shipped from our warehouse but may be obtained from other Manna Stores.
****Items shown as In-Stock are in stock at one of our Auckland stores, where items are needed to be obtained from one of our branches to supply an order there may be a chance of a short delay****
Note: All freight needs to be sent to a physical address (not to a P.O. Box).
Please note deliveries to the Outer Islands (Chatham, Kawau, Waiheke etc) will be delivered via NZ POST and are not trackable.
WEB: Web Orders & Delivery Enquiries
-To enquire about:
-An order that you have placed or received,
-Assistance with processing an order,
-Troubles with coupons or vouchers processing
-Tracking your order.
E-mail: [email protected]
Phone: +09 257 0846
Hours: 7:30a.m. – 4.00p.m. Monday – Friday
After 4.00p.m. please email and we will respond the following day or post weekend or phone as per below:
Phone Your Local Store – Phone: 0508 4 MANNA (62662) – all mobile calls connect to the Manukau store.
SHIPPING TIMES FOR IN-STOCK ITEMS
This information is based on the timeline provided by the Freight provider. In rare circumstances, the Freight provider may encounter delays that are beyond our control.
Available items - Expected Delivery time:
- Auckland and surrounding areas 2 – 5 working days
- North Island 3 – 5 working days
- South Island 4 – 7 working days
- Rural Delivery 5 – 7 working days.
Out of stock items - Expected Delivery time:
- Items marked as ‘Out of Stock, arrival __+ weeks’ are available on Backorder and are either already on order from the publisher or will be ordered from our suppliers when we receive a customer order for them.
OUT OF STOCK ITEMS / AVAILABLE ON BACKORDER
Items marked as ‘Out of stock, arrival 10+ weeks’ are available on Backorder and will be ordered from our suppliers when we receive a customer order for them. Typically these items take 1 – 2 weeks from our local and Australian suppliers and 3 – 4 weeks from our other international suppliers to arrive at our Auckland based warehouse after an order has been placed. Giftware and specialty items can take a little longer to arrive as these suppliers are more likely to have a minimum order requirement for us. Please then add the shipping times for in-stock items below. For a more specific shipping time on an item Available on Backorder please email [email protected].
FREIGHT CHARGES WITHIN NEW ZEALAND
Free freight is offered to any non-rural address in New Zealand on all purchases $80 or more for orders placed online. This is an online freight rate and may differ from freight rates offered through our Stores. Rural Deliveries will be charged a surcharge of $4.50.
All purchases, freighted to a non-rural address in New Zealand, under $80 will incur a freight cost of $6.00. Rural Deliveries will be charged a surcharge of $10.50.
Free freight does not aply to Ministry Accounts that receive ministry discounts.
Order tracking coming soon...
Unfortunately, at present, we cannot offer shipping outside New Zealand.